Shipping policy

Last updated: September 17, 2026

Where we ship

OONWOKK BRAND ships within the United States and offers international shipping to destinations with an available shipping option at checkout. Availability depends on carrier service and the destination. If your country is not available, email oonwokk@gmail.com before placing an order.

Processing time

Orders ship within 5–7 business days after the order is placed and payment is confirmed. Business days exclude weekends and U.S. public holidays. This is the time needed to prepare and dispatch your order; carrier delivery time is additional. If an item is offered as a pre-order, any different dispatch timeframe will be stated before purchase.

Shipping rates and delivery

Available shipping services and charges are shown at checkout before you pay. Delivery time depends on your destination and selected service. Carrier delivery estimates begin after dispatch and are not the same as our processing time. Customs clearance, holidays, weather, and carrier disruptions can affect delivery.

Tracking and order updates

When your order is dispatched, we will send a shipping update to the email address used at checkout. Tracking details will be included when provided by the shipping service. Tracking may take time to update after the carrier receives the package.

International duties and taxes

International orders may be subject to import duties, taxes, or customs-clearance fees. Charges collected at checkout will be shown there. Charges not collected at checkout may be assessed by your local authorities or carrier and are payable by the recipient where applicable. These charges are separate from our product price and shipping fee. Check local import requirements before ordering; we do not mark purchases as gifts or understate their value.

Address issues, missing parcels, and delays

Check your delivery address carefully before placing an order. Contact oonwokk@gmail.com promptly if something needs correction; changes may not be possible after processing. If a parcel is missing, returned, or arrives damaged, contact us with your order number so we can investigate with the carrier. We do not treat a carrier scan alone as a waiver of your legal rights.

If we cannot dispatch within the promised timeframe, we will notify you and provide any revised date, consent choices, cancellation option, or refund required by applicable law. Our final-sale policy does not override these rights.

Questions

For shipping help, email oonwokk@gmail.com. See our Return & Refund Policy for damaged or defective items.